Our product
SMAI Chatbot answers your customers even when nobody is at the desk
A chatbot trained on your website, price list and terms of business. It answers questions, collects inquiries and hands them to sales, in English and Serbian.
Customers ask when it suits them, not when it suits you
Most inquiries on our clients' websites arrive after 5 pm and on weekends. By Monday morning many of those people have already solved their problem elsewhere.
- The same questions every day. Price, lead times, delivery, warranty. Someone spends hours a week on them.
- Inquiries get lost. An Instagram message, an email and a contact form end up in three different places.
- Night-time visitors leave. Without an answer in that moment, few come back the next day.
- Ordinary bots annoy people. Menus of preset answers do not solve the customer's real question.
A chatbot that knows your business, not generic phrases
SMAI Chatbot is trained only on your materials and configured by the rules you set.
Learns from your materials
Website, catalog, price list, terms and past customer correspondence. You decide what the source of truth is.
Does not make things up
When it has no reliable answer, it says so and offers to pass the question on. Better than a wrong price.
Qualifies inquiries
It asks what matters to you: quantity, city, deadline, budget. Sales gets an inquiry that is already prepared.
Sends to where you work
Inquiries go to email, CRM, Google Sheets or Viber, whatever suits you. Nothing stays locked in the bot.
Hands over to a person
When a question is sensitive or the customer asks for a human, the conversation is passed on with full context.
Shows what people ask
A monthly overview of the most common questions. It often reveals what is missing or unclear on your website.
From materials to a bot on your website in two to three weeks
We do not ask you to write a knowledge base. We take what you already have and organize it ourselves.
We collect materials
Website, price list, catalog, terms and common questions. If some of it only exists in people's heads, we get it out in one conversation.
We set the rules
What it may say, what it may not, when to hand over to a person and which details it must always ask for before closing a conversation.
We test on real questions
We run hundreds of real questions from your correspondence through it and fix every answer that is wrong or clumsy.
We put it on your site
Installation takes minutes and the look matches your website. It also works on Instagram and Facebook if you want.
We monitor and refine
In the first month we review conversations weekly and extend the knowledge base. After that, monthly.
One bot, every place your customers find you
- Your website on WordPress, WooCommerce or any other platform
- Instagram and Facebook direct messages
- Viber and WhatsApp when your audience lives there
- Internally as a helper for staff on rules and procedures
- In English and Serbian with automatic language detection
- With your branding and a name you choose
SMAI Chatbot, the most common questions
Can it make up a price or a deadline?
It is set up to answer only from the sources you provide. When a question goes beyond them, it says it does not have the information and offers to pass it to a colleague. Prices and deadlines are additionally locked to the price list you maintain.
What if a customer wants to talk to a person?
They always can. There is a clear handover option, and the bot itself suggests a person when a question is outside its scope. The whole conversation goes with the inquiry, so the customer does not have to explain twice.
Does it slow down the website?
No. It is installed as a small script that loads separately from the page, so it does not affect load speed or performance scores.
Who maintains the knowledge base?
We do in the first month. After that you choose: we maintain it as part of a monthly plan, or you take it over through a simple panel where answers are added and edited.
How much does it cost?
Setup is a one-time fee that depends on the amount of material and the number of channels. After that there is a monthly fee for operation and maintenance. We give an exact price after a short call, once we see how extensive your content is.
Let's see what is worth automating in your business
On the first call we go through your processes and tell you honestly where AI makes sense and where it does not. No obligation and no proposal you did not ask for.